Returns & Exchanges
At SR SUNTOUR, we stand behind the performance of our suspension components and offer a 30-day return window for unused items in their original packaging. We aim to ensure every rider is equipped with the right gear for their trail experience.
Initiate Request
Contact our customer service team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the uninstalled component in its original box, ensuring all manuals, spacers, and hardware are included to avoid restocking fees.
Ship Item
Affix the provided shipping label and drop the package off at an authorized carrier location; we recommend using a trackable service for high-value forks and shocks.
Inspection & Refund
Once our technicians verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing