Frequently Asked Questions
Support and guidance for your SR SUNTOUR suspension and components.
How do I determine the correct air pressure for my suspension fork?
Air pressure settings depend on your body weight and riding style. Please refer to the 'Sag Setup' guide in our manual or the sticker on the back of your fork leg for recommended PSI ranges.
What is the recommended service interval for SR SUNTOUR products?
To ensure peak performance, we recommend a basic lower leg service every 50 hours of riding and a full damper service every 100 hours or once per year.
Do you offer international shipping for replacement parts?
Yes, we ship genuine SR SUNTOUR service kits and components globally. Shipping rates and delivery times are calculated at checkout based on your specific region.
What is the warranty period for a new suspension fork?
All SR SUNTOUR forks and shocks come with a limited two-year warranty covering manufacturing defects from the original date of purchase.
How can I check if a specific fork is compatible with my bike frame?
Compatibility depends on the steerer tube diameter (tapered vs. straight), axle standard (QR vs. Thru-axle), and wheel size. You can find detailed specifications on each product page.
What is your return policy for online orders?
Unused and uninstalled items in their original packaging can be returned within 30 days of delivery for a full refund, excluding shipping costs.